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Become a 9-1-1 Communications Dispatcher!

posted May 19, 2017, 12:34 PM by Lori Todd   [ updated May 25, 2017, 4:55 PM by Tyson Kennedy ]

The City of Mesquite is seeking qualified individuals to establish an eligibility list for Communications Dispatch.  

Do you love working in a fast paced and exciting environment?  Can you multi-task and work well under pressure, while remaining calm, cool and collected?  Do you want to help people, all while giving back to the community you live in?

If you answered yes to these questions, then it sounds like becoming a Communications Dispatcher for the City of Mesquite is a career for you!  As a Communications Dispatcher you will answer Emergency 9-1-1 calls and Non-Emergency calls for Police, Fire and Medical assistance.  You will also become trained to dispatch officers, fire and medical personnel to those emergency and non-emergency calls.

Career Opportunity:

Click here for the job description and application for Communications Dispatcher.

The application deadline is Thursday June 08, 2017 at 12:00 pm.  Interested individuals must submit a City of Mesquite employment application to the Human Resource Office by noon on the closing date to be considered.

A copy of a Typing Certificate (see guidelines in Job Posting for requirements) must be submitted along with the application in order to move on the the Written test.  And, the original Typing Certificate must be presented on the day of the Written test. 

The Written test will take place on Saturday, June 10, 2017 at 9:00 am at the Mesquite Police Department Headquarters, 695 Mayan Circle.

The Oral Examination will take place Saturday June 08, 2017 pending the successful passing of the Written test.  The location for the Oral Exam will be at the Mesquite Police Department Headquarters, 695 Mayan Circle.

Primary Functions:

As a Communications Dispatcher your responsibilities will included:

    ·       Answering 9-1-1 & Non-Emergency calls from the public.

·       Determining the appropriate response to 9-1-1 and Non-Emergency calls by sending either Police, Fire and/or Medical units.

·       Dispatching Mesquite Police officers on calls that require police response.

·       Dispatching Mesquite Fire Department or Beaver Dam Fire Department personnel on calls that require fire and/or medical response.

·       Accurately document the 9-1-1 and Non-Emergency calls, and the officer and fire/medical personnel radio traffic.

 Knowledge & Skills Gained:

New Communications Dispatchers will enter into a 16 week intensive training program where you will learn how to handle and process 9-1-1 and Non-Emergency calls from the public, and how to dispatch police, fire and/or medical personnel to those calls.

You will be taught how to:

    ·       Work the Computer Aided Dispatch (CAD) & Intrado Phone System

·       Understand policy and procedure for dispatching police, fire and/or medical response on calls.

·       Use Emergency Police & Emergency Medical Dispatching Protocols which determine the criteria for police, fire and/or medical response on calls.

·       How to speak over the two-way radio communications system and proper radio terminology.

·       Proper telephone etiquette, including how to speak to angry, upset, distraught and hysterical callers.

·       Work emergency incidents such as vehicle accidents or pursuits, major fires, found suspicious and/or explosive devices, and officer involved shooting.

·       Update calls to accurately reflect what is occurring on scene of the incident for police, fire and/or medical.

·       Maintain officers and caller safety.

During the last two weeks of training, you will take part in a Practical Examination, where you will act as the partner to a full time dispatcher.  After the completion of your 16 weeks of training, you will spend the next two months on probation.  Once you are deemed competent in all areas of call taking and dispatching, you will be released from probation.

Career Advancement:

Once you have completed your probation, you will continue to learn and build your call taking and dispatching skills.  There will be opportunities to become:

·       A Certified Training Officer, which comes with a 5% pay increase while you are training.

o      This position reports to the Head Training Officer.

·       An Assistant Terminal Agency Coordinator, handling day to day oversight of the system and date entered into our Criminal Justice Database.

o      This position reports to the Terminal Agency Coordinator.

Your choice to join the MESQUITE POLICE DEPARTMENT is an exciting one.  Becoming a Communications Dispatcher maintains that excitement throughout your career.

Please call 702-346-5262 ext 6150 to schedule a sit-along with the Lead Dispatcher or Dispatch Supervisor and see what it is that we do first hand.  It is an experience you won’t forget!

If you have any questions regarding the application process please contact City of Mesquite Human Resources at 702-346-5295 or the Dispatch Supervisor at 702-346-5262 ext 6150.

Lori Todd,
May 19, 2017, 12:34 PM
Lori Todd,
May 19, 2017, 12:34 PM
Lori Todd,
May 19, 2017, 12:34 PM