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posted Nov 26, 2013, 2:36 PM by MaQuade Chesley   [ updated Mar 17, 2014, 12:18 PM by Tyson Kennedy ]

Mesquite, NV- Emergency calls made on cell phones within Mesquite City limits, on the Sprint and Verizon networks are now routed directly to the Mesquite Police Department (MPD) Communications Dispatch Center, instead of the Las Vegas Metropolitan Police Department (LVMPD) Communication Center, who then transferred calls back to MPD.  Now, Mesquite dispatchers’ access longitude, latitude, and telephone numbers on wireless callers, located within the City of Mesquite.  AT&T and T-Mobile requirements are scheduled to be completed by March of 2014.


Calls made from Bunkerville, or other locations just outside the city limits, will continue to be dispatched through the LVMPD for response by the emergency service agency assigned to that area. Pay as you go phones do not fall under the same update requirements as the larger carriers.  It is unknown which dispatch center those users will reach. In any instance, when dialing 911, callers should always first clearly identify in what city the emergency is taking place.


 “Receiving a wireless phone call to the MPD is the last step in completing the upgraded MPD Enhanced 911 communications system. The first step was to upgrade communication equipment to access wireless call information. The enhanced part of the system is what allows dispatchers to access caller location information,” said Clarissa Larsen, Communications Support Services Manager.


The enhanced equipment qualified the MPD to request wireless 911 calls come directly into the MPD, but not before meeting strict requirements, and months of rigorous equipment testing.  The wireless carriers and LVMPD had to approve the redirect of cell phone calls straight to the MPD.


“The 911 communications system is the core method for citizens and visitors to communicate with the city emergency services 24 hours a day, seven days a week. Although, we knew going into this that the process would not be fast, nor easy, it was absolutely necessary to improve emergency response times.  We appreciate the patience of community members as we made this transition,” said Troy Tanner, Chief of Police.