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EMERGENCY WIRELESS CALLS ON ALL MAJOR NETWORKS NOW ROUTE DIRECTLY TO MESQUITE POLICE DEPARTMENT DISPATCH CENTER

posted Mar 3, 2014, 5:28 PM by Joy Eastwood   [ updated Mar 17, 2014, 12:17 PM by Tyson Kennedy ]


Emergency calls made on cellular phones within Mesquite City limits through AT&T, Sprint, T-Mobile, and Verizon cellular networks are now routed directly to the Mesquite Police Department (MPD) Communications Dispatch Center. The enhancement of MPD dispatch center has allowed MPD to replace the antiquated 911 cellular call process. The old system consisted of all 911 cellular calls being routed to Las Vegas Metropolitan Police Department (LVMPD) Communication Center, who would then transfer the call to Mesquite dispatch. Now, 911 calls from most cellular networks will go directly to the Mesquite dispatch center. This updates allows information to be passed quicker to dispatchers and subsequently improving response times for emergency services.    

When a cellphone call is made, a cell tower transmitting the cell signal will determine to which dispatch center a call is directed. There have been reports that calls made within Mesquite, but close to the edge of city limits have been picked up by cell towers that transmit to LVMPD. Calls made from Bunkerville, or other locations bordering on, or outside the city limits, will continue to be dispatched through LVMPD for response by the emergency service agency assigned to that area. 

Pay as you go phones do not fall under the same update requirements as the larger carriers.  It is unknown which dispatch center those users will reach. In any instance, when dialing 911, callers should always first clearly identify in what city the emergency is taking place. 

 “Receiving a wireless phone call to the Mesquite Dispatch was the last step in completing the enhanced 911 communications system. The first step was to upgrade communication equipment to access wireless call information. The enhanced part of the system is what allows dispatchers to access caller information,” said Clarissa Larsen, Communications Support Services Manager.

 The enhanced equipment qualified the MPD to request wireless 911 calls come directly into the MPD, but not before meeting strict requirements and months of rigorous equipment testing. 

 “The migration to the enhanced 911 system has been a huge undertaking and we are proud to say that we have met our goal to implement this critical system. We knew from the beginning that the process would not be fast or easy, but absolutely necessary in order to improve emergency services response times. We appreciate the patience of community members as we have made this transition.” said Troy Tanner, Chief of Police.